We always do our best to match our customer’s needs and priorities. However sometimes we have experienced a lack of respect for our time and efforts.
For this reason we have put in place a cancellation policy to protect our trainers from unexpected cancellations, no shows, long delays and missed appointments.
We do accept cancellations due to extreme weather conditions, when a session indoors can not be arranged.
Cancellation Policy
– Up to 24 hours before the session: No Fee
– Less than 24 hours before the session: 50% of the fee
– Same day cancellation: Full fee
– More than 10 minutes “no show” after a session: Double fee