Cancellation

Policy

At Training Dog®, we always do our best to accommodate our customers’ needs and priorities

However, we have occasionally experienced a lack of consideration for our trainers’ time and efforts

For this reason, we have introduced a cancellation policy to protect our trainers from unexpected cancellations, no-shows, significant delays and missed appointments

We also accept cancellations due to extreme weather conditions when a suitable indoor session cannot be arranged

Cancellations and Missed Appointments

 

  • At least 24 hours before the session: No fee

  • Less than 24 hours before the session (before the end of the previous day): 50% of the session fee

  • Same-day cancellation or no-show: Full session fee

  • More than 5 minutes’ delay in collecting or receiving your dog after a session: Additional full session fee applies ✱

    ✱ Important: When a trainer returns your dog at the agreed time, you or an authorised person must be available to receive them. A five-minute grace period is allowed.

    If you fail to collect or receive your dog within this period, the trainer remains responsible for your dog’s safety and welfare and cannot simply leave them unattended.

    This creates an additional, unscheduled responsibility that may prevent the trainer from attending subsequent appointments, cause financial losses, inconvenience other clients and damage the trainer’s professional reputation.

    For these reasons, an additional full session fee will be charged when the five-minute grace period is exceeded.